Update on Deliveries
The COVID-19 times are hard on everyone, especially for the delivery teams. The government has made certain norms for the delivery teams, and we want to inform you that deliveries won’t be possible in the containment zones.
But we are elated to inform you that we will resume the delivery of the products in the green, orange, and red zones. These difficult circumstances are testing each one of us, kindly bear with us if by chance the delivery of the products is a bit delayed.
Please check the list of Frequently asked questions that’s been provided below related to COVID-19. It showcases our constant efforts to work in this hard time for our customers. Please read these to get an idea of how COVID-19 is impacting our services and operations.
Frequently Asked Questions
Q1. Is the Fsharp showroom open? Are there any changes in the store timings?
Ans. Yes, our showroom is open after the lockdown, and we can’t be happier about this. We are ready to serve our customers with full spirits. We will open from 11 A.M. till evening 7 P.M. Please note that we remain closed on Mondays.
Q2. Can I contact customer service? If yes, what is the preferred timing?
Ans. Indeed. Feel free to reach out to us on a call with any query that you may come across. Our team members are available on call from 11 A.M. to 7 P.M. Only Mondays we are closed, but on the other days, we are at your service.
Q3. Will there be any delay in the delivery and shipment due to COVID-19 protocols?
Ans. Dispatch time – As soon as we receive the orders for the respective products, we make sure the products are packed and dispatched within 1-3 days. Our team sees to it that the dispatch is not taking much time so the delivery can be as early as possible.
Delivery Time – Due to the present COVID-19 circumstances, it is evident the deliveries would be affected. Especially in the red zones, the deliveries will be delayed due to transit and other specificities. Please bear with us in case the delivery is not made on the day it was predicted by us. If the delivery address falls under the containment zone, then we will have to cancel the order, and the full amount will be transferred to your account.
Q4. What is the procedure for dispatching the order?
Ans. Since we have a warehouse in Delhi, all of our shipments are sent out from this location. Devices like microphones, headphones, audio interfaces, etc., are part of our services. Larger items, like drum sets, keyboards, guitars, and pianos, are always shipped by surface and may take a little longer to arrive. Depending on how practical it is, we can also send packages by air.
Q5. Can I cancel my order if the circumstances are unfavorable due to COVID-19?
Ans. Absolutely. You may cancel the order, provided it has not been shipped.
Q6. Due to the COVID-19 situation around, can we return the product?
Ans. Due to the guidelines that the government has implemented on the people to curb COVID-19, somehow, the return process could be delayed than usual.
Q7. Can you inform me about the timelines for the delivery of the products?
Ans. We are very concerned about timely deliveries at each location, and our delivery executives are working very hard. However, if the location lies around the containment zone, we might need to cancel the order, or it may get delayed. Your cooperation is what we need at this moment. Below listed are the approximate delivery timelines –
- Delhi NCR – 1-4 days
- METROS – 5-8 days
- Andaman & Nicobar Islands, Ladakh, Lakshadweep – Non-Serviceable
- Containment zones all over India – Non-Serviceable
- Areas under Lockdown, where non-Essential services are not allowed – Non-Serviceable
- Rest of India – 5-15 days
