Can I get a product that is not listed on the website?
In many cases, yes. If a particular model or brand is missing from the catalog, you can contact the store with the exact model name or specifications, and the team will try to source it for you or suggest the closest alternatives available.
What if the instrument arrives damaged or defective?
If you receive a damaged or defective product, record clear photos and an unboxing video, then contact Fsharp support within the specified timeline so the team can arrange a replacement, repair, or refund after verification.
Is my instrument insured during transit?
Yes, shipments are packed securely with multiple protective layers, and instruments are covered by standard transit protection so that if your package arrives visibly damaged, you can raise a claim for replacement or refund as per store policy.
Can you help me choose the right instrument for my level?
Yes. Share your age, budget, playing level, and music style, and the support team will recommend suitable models and sizes, whether you are a complete beginner, hobbyist, or stage performer.
Do you offer beginner friendly instrument packages?
Absolutely. There are curated starter bundles for guitar, keyboard, drums, and ukulele that include must‑have accessories such as a bag, tuner, strap, picks, and learning resources to help beginners start quickly and affordably.
